UniForceUniForceBusiness Technology

Support

UniForce technical support and maintenance

We help ensure stable operation of implemented software products, integrations and connected equipment.

Open the support portal

UniForce provides technical support and maintenance for implemented software products, integrations and connected equipment. Services are available to registered users under a separate agreement.

Single channel for requests

Technical support portal

Register requests, attach the required materials, track progress and review the interaction history.

Open the portal

What support includes

  • Consulting on system operation within the implemented functionality.
  • Registration, analysis and handling of incidents.
  • Assistance in restoring system operation.
  • Remote diagnostics and administration, subject to customer approval.
  • Consulting on integrations and retail, weighing and labelling equipment.
  • Installation of updates and new versions by agreement with the customer.
  • User consulting and training, instructions and manuals.
  • On-site specialist visits when the issue cannot be resolved remotely and the service is included in the agreement.

Service options

Standard support is provided on business days, Monday to Friday, from 09:00 to 18:00, unless otherwise specified in the agreement.

An extended package may provide service outside standard business hours, including 24/7/365 coverage.

Response times, request priorities, emergency procedures and on-site visits are defined by the agreement and the agreed service level — SLA.

Need a support agreement?

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